Promedia’s ProTecht Services Solutions provide a proactive system that delivers remote and on-site support of your technology infrastructure. These services improve the efficiency and reliability of network operations proactively as opposed to the traditional reactive approach. Promedia bundles these services into customized ProTecht Support Agreements tailored to your needs.
Benefits of ProTecht
Maximize Availability – 24×7 Access to the Network, Increased Uptime, Greater Productivity
Safeguard Assets – Inventory Control, Protect Data, Ensure Reliability
Cost Effective – Manageable fixed costs for predictable budget planning
Optimize IT Staff Resources – Allow staff to focus on technical developing and planning
Why Promedia Technology Services, Inc?
Leveraging the Expertise of a First Class Service Provider
Strategic Partnerships and Advanced Certifications from major manufacturers
Highly qualified technical monitoring / management staff watching day to day operations
ProTecht Managed Services
Promedia offers a variety of customized managed service solutions to its clients. These service levels are tailored to the needs of the client and deliver detailed monitoring and management of the network. Promedia watches 6 Monitoring Focus Zones to ensure adequate network performance and security. Outlined below are the four levels of ProTecht Managed Services. For further details and information about ProTecht Managed Services Agreements please contact Promedia.
ProTecht Watch
- No SLA (Service Level Agreement)
- 8 Hours a day 5 days a week Monitoring
- No remote support
- No onsite service response
- No onsite hardware break fix response
- No block hour support
ProTecht Plus
- 4 hour SLA (Service Level Agreement)
- 12 Hours a day 5 days a week Monitoring
- 4 hour remote support response
- 24 hour onsite service response
- Next business day onsite hardware break fix response
- ProTecht Block hour support included. (40 Hours)
- Annual Technology Health Check and Business review
ProTecht Plus M.A.C. (Moves, Adds, Changes)
- 4 hour SLA (Service Level Agreement)
- 12 Hours a day 5 days a week Monitoring
- 4 hour remote support response
- 24 hour onsite service response
- Next business day onsite hardware break fix response
- Remote Move, Adds, & Changes on Monitored Equipment
- ProTecht Block hour support included. (40 Hours)
- Annual Technology Health Check and Business review
ProTecht Premium
- 2 hour SLA (Service Level Agreement)
- 24 Hours a day 7 days a week Monitoring
- 2 hour remote support response
- 24 hour onsite service response
- Next business day onsite hardware break fix response
- ProTecht Block hour support included. (80 Hours)
- Quarterly Technology Health Check
- Annual Business review
ProTecht Professional Services (Block Hours)
Promedia’s Block Hours are to be utilized in one calendar year from the date the agreement is signed. Block Hours are to be used for support only; they are not to be allocated to projects, product, or cabling.
ProTecht Block Hours
- Discounted hourly rate with minimum block hour purchase
- SLA (Service Level Agreement)
- Remote Support provided against block Hours
- 24 hour response time
- 4 hour remote response time
ProTecht Assessment Services
Promedia is able to conduct detailed network, wireless, and systems assessments for any environment to develop a technology roadmap for its clients. Promedia is able to determine equipment needs and can design a proper network infrastructure to deploy any advanced technology. Promedia uses network assessment tools like AirMagnet (Wireless Networks) to determine proper wireless signal strengths and coverage and Netformx (Network Infrastructure) for detailed network inventory and discovery of devices. Promedia is also certified to perform data center & virtualization assessments and Proof of Concepts (PoC) by utilizing hardware and software tools from Cisco, VMware, and other industry leading partners.
